How can I make an online purchase?
Moustache online is easy to navigate to: You can purchase any item from the men, women , classic, and Penti section. Once you have found an item, choose your size and click on the 'Add To Cart’ button on the product page. Review the items in your cart by clicking on the “Bag Icon” at the top of the page or in the “Account” section. Once you are inside your cart, you can edit the quantity, or remove one of the items chosen. Before proceeding to checkout: You need to register and create a new account by simply filling your email address, phone number and password in the “Account” section. Click on 'Proceed to Checkout’ to complete your order.
Do I need to set up an account to place an order?
In order to shop through the website, you need to register and create a new account: Simply fill your email address, phone number and password to create an account.
What should i do if I've forgotten my login credentials?
Simply follow the “Forgot Password” instructions on the ”Sign In” page.
Will my personal information be kept confidential?
Reasonable efforts are taken to limit the use of the information; however customer data may be disclosed in certain situations if required by law.
What payment methods does the website accept and is it safe for me to use my credit card online?
Payments are accepted through both Visa and MasterCard .
The transactions through both Visa and MasterCard are carried out through a secure checkout system provided by Payfort by Amazon .
Can i change or cancel my order once it has been placed?
You can cancel an item, change the size or even edit the billing or shipping details prior to the payment. However, once the order has been placed, we will not be able to add pieces to an existing order or cancel it.
When is my credit card charged for my purchase?
Your credit card is charged at the time of purchase, which will appear on your credit/debit card statement.
What countries does Moustache ship to?
The shipments are restricted to the Lebanese territory for the time being
How long would the delivery service take and how much would it cost?
The delivery service is usually within 1 to 3 working days following the purchase order. An additional fee of LBP 6,000 will be added to your total purchase amount as a delivery fee. However, any purchase equal to or exceeding LBP 350,000 will result in free delivery. Free shipping is also offered on a promotional basis.
Will my order be safe and secure?
Our delivery service is through Aramex and you can rest assured that your purchase will be handled with the utmost care.
How do I track my order?
Once your order has been placed, you will receive an sms with your Aramex airway bill number. This will enable you to track your purchase at www.aramex.com
What should I do in case I would like to exchange or return?
In case you would like to exchange your recent e-purchase, simply bring your item(s) to the nearest moustache branch along with your invoice.
We will gladly exchange items that have the original tags attached and that are in the original purchase condition. -Returned items must not be washed, worn, or altered.
- For Full-price Merchandise: Exchange within 18 days of purchase date.
- For Sale/Promotion Merchandise: Exchange within 10 days of purchase date.
- Underwear, Swimwear and bikini bottoms items are not exchangeable.
- All shoes should be tried on a carpeted surface before wear.
- Items returned are not exchangeable with Gift Cards.
- Exchanges are for free and are subject to stock availability.
- Gift purchases can only be exchanged and cannot be refunded.
Faulty goods
-Goods are faulty if they are received damaged or where a manufacturing fault occurs and is discovered upon receipt. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
-If your item is faulty when you receive it, you can return it for a refund as per above refund terms. Simply return the faulty goods to any of our moustache point of sales within 18 days from purchase date.
-Where possible and upon your approval, we will offer to repair the item. If it cannot be repaired and the same product is still available, we will offer you a replacement.
- You can exchange a faulty item instead of returning can be done at , any of our Moustache point of sales.
Repeated returns
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your moustache account.
Colors
We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate
Can I order by telephone?
We are available to answer any question you may have in regards to the products displayed on the website at Customer Support or by phone at +961-70-102 980. The product code, (SKU) displayed in the product page, will be of help on this. However, all purchases have to be done via our website.
