Exchange Policy
We're delighted to assist you with exchanges for your recent E-purchases.
- Exchange Process: To initiate an exchange, visit the nearest MOUSTACHE store with your item(s) and your invoice.
- Eligible Locations: Exchanges are exclusively possible at MOUSTACHE store branches across Lebanon.
- Exchange Conditions: Items for exchange must have original tags attached and be in their original purchase condition (not washed, worn, or altered).
- Invoice Requirement: Please ensure you bring the original invoice for the exchange.
- Timeframe for Exchange: You have 7 days from the collection date to initiate an exchange.
- Shoe Try-on: For footwear, kindly try them on a carpeted surface before regular wear.
- Refund Policy: Items returned are not eligible for cash refunds.
Return Policy for Faulty Goods:
- Faulty goods include items received damaged or those with manufacturing faults discovered upon receipt. Normal wear and tear damage is not considered faulty.
- If your received item is faulty, return it for an exchange within 7 days of purchase. Simply visit any MOUSTACHE point of sale.
- We offer to repair the item if possible, upon your agreement. If not repairable and the same product is available, we'll provide a replacement. If the product is unavailable, follow the exchange terms mentioned above at any MOUSTACHE point of sale.
Colors:
We've aimed to display our products' colors as accurately as possible on our website. Due to varying computer monitors, we cannot guarantee complete color accuracy.
For any questions about this Exchange Policy, feel free to contact MOUSTACHE customer service via Onlinesupport@moustachegroup.com or call us at +961 70 102 980.
