Exchange Policy

In case you would like to exchange your recent e-purchase, simply bring your item(s) to the nearest MOUSTACHE store along with your invoice:

-Items can be exchanged exclusively at MOUSTACHE stores branches across Lebanon.
-Exchanged items should have the original tags attached and should be in the original purchase condition (not washed, worn or altered).
-Original invoice is mandatory for exchange.
-During regular season: Exchange within 14 days of purchase date.
-During sales and promotion season: Exchange within 7 days of purchase date
-All shoes should be tried on a carpeted surface before wear.
-Items returned are not refundable for cash.

RETURN POLICY FOR FAULTY GOODS

-Goods are faulty if they are received damaged or where a manufacturing fault occurs and is discovered upon receipt. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

-If your item is faulty when you receive it, you can return it for an exchange as per above return terms. Simply return the faulty goods to any of our MOUSTACHE point of sales within 10 days from purchase date. 

-Where possible and upon your approval, we will offer to repair the item. If it cannot be repaired and the same product is still available, we will offer you a replacement. If the same product is no longer available, you are entitled to exchange it, as per above return terms, at any of our MOUSTACHE point of sales.

COLORS

We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

Please contact MOUSTACHE-customer service with any questions or comments about this Exchange Policy at Onlinesupport@moustachegroup.com or by phone at 0961-1747100 Ext.146